Customer Care Manager - State Farm Agent Team Member
Full Time in Denver - CO
Responsive recruiter
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Care Manager – In-Office
Bill Knight State Farm Agency Job Type Full-Time Location In-Office | Denver
Serve Your Community. Build Relationships. Grow a Career with Purpose.
The Bill Knight State Farm Agency is seeking a Customer Care Manager who is calm under pressure, deeply service-oriented, and passionate about helping people when they need it most. This is an in-office role for someone who takes pride in providing outstanding customer support while building trusted, long-term relationships within the community.
This position is ideal for a professional who listens first, communicates clearly, and can confidently guide customers through questions, changes, or challenging situations. While the role is service-focused, the ability to identify appropriate in-book sales opportunities during customer interactions is an important part of long-term success.
This role is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.
What You’ll Do
- Serve as a primary in-office point of contact for customers
- Manage daily customer inquiries and service requests with professionalism and empathy
- Assist with policy updates, billing questions, endorsements, and basic policy reviews
- Support customers through the claims process and follow up as needed
- Coordinate communication with team members to ensure smooth workflows
- Maintain accurate documentation of customer interactions and service activity
- Identify in-book sales opportunities when they align with customer needs
- Support community engagement and outreach initiatives
What We’re Looking For
- Strong communication, organization, and relationship-building skills
- Compassionate, calm demeanor—especially during high-stress situations
- Ability to manage multiple priorities with attention to detail
- Service-first mindset with the ability to guide customers confidently
- Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided)
- Prior customer service, office support, or administrative experience preferred
- Professional, dependable, and team-oriented work style
What We Offer
- Competitive base salary with performance-based incentives
- Full support through the insurance licensing process
- Structured in-office training after Property & Casualty license is obtained
- Supportive, community-focused agency culture
- Opportunities for growth and internal advancement
- A meaningful career helping individuals and families protect what matters most
Ready to Join a Service-Driven Local Agency?
If you’re someone people trust in difficult moments and you want a career where your work truly makes a difference, we’d love to meet you.
Apply today to join the Bill Knight State Farm Agency.
Compensation $55,000.00 - $65,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none