Customer Retention Specialist - State Farm Agent Team Member
Full Time in Denver - CO
Responsive recruiter
Benefits
- 401(k) matching
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist – In-Office
Bill Knight State Farm Agency Job Type Full-Time Location In-Office
Deliver Exceptional Service. Build Relationships. Grow with Purpose.
The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationships—while also being comfortable identifying in-book sales opportunities when appropriate.
This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.
This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.
What You’ll Do
- Serve as a primary in-office point of contact for existing clients
- Provide prompt, professional support for policy questions and service needs
- Assist with policy changes, renewals, billing inquiries, and endorsements
- Support clients through the claims process and follow up as needed
- Maintain accurate and detailed records of customer interactions
- Conduct policy reviews and identify in-book sales opportunities aligned with client needs
- Recommend additional coverage when it adds value for the customer
- Collaborate closely with team members to deliver a consistent, high-quality client experience
What We’re Looking For
- Strong customer service and relationship-building skills
- Ability to naturally pivot from service to sales using a consultative approach
- Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided)
- Excellent verbal and written communication skills
- Detail-oriented, organized, and dependable
- Professional, client-focused mindset
What We Offer
- Competitive base salary plus commission and performance bonuses
- Full licensing support and guidance from day one
- Structured in-office training after Property & Casualty license is obtained
- Stable, service-focused role with long-term growth opportunities
- Supportive agency culture built on teamwork, accountability, and quality service
- A meaningful career helping individuals and families protect what matters most
Ready to Start a Career with a Strong Local Agency?
If you’re service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, we’d love to hear from you.
Apply today to join the Bill Knight State Farm Agency.
Compensation $55,000.00 - $65,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none